Effective Date: 01 September 2026
These Terms & Conditions apply to cleaning services provided by Upholstery Care.
Service Scope
We provide professional cleaning services including, where applicable:
- Sofa Cleaning
- Chair Cleaning
- Carpet Cleaning
- Mattress Cleaning
- Headboard Cleaning
- Curtain Cleaning
- Commercial Upholstery Cleaning
The service scope, price and requirements may vary depending on the item, fabric, condition, size, stain type and accessibility.
Quotations
Initial quotations may be based on information, measurements, photos or videos provided by the customer. The final service requirement and price may change if the actual condition differs significantly from the information provided.
Any change will be communicated before additional chargeable work is carried out.
Customer Responsibility
Customers should provide accurate information about the item, including known stains, damage, previous repairs or special material requirements.
Please remove personal belongings, valuables and fragile items from the cleaning area before our team begins work.
Access
Customers are responsible for providing reasonable access to the service location and items scheduled for cleaning.
Cleaning Results
We use suitable professional cleaning methods based on the material and condition. However, results can vary. Permanent stains, discoloration, colour loss, wear, damage or other pre-existing conditions may not always be reversible.
Payment
Payment terms and accepted payment methods will be communicated at the time of booking or service confirmation.
Right to Refuse or Stop Service
We may refuse or stop work where:
- The item appears unsafe to clean
- The material requires a method we cannot reasonably provide
- Access is unsafe
- The actual item differs significantly from the booking information
- The customer requests a procedure we consider unsuitable
