We understand that plans can change. Customers may contact Upholstery Care to cancel or reschedule a confirmed appointment.

Rescheduling

Please inform us as early as possible if you need to change your appointment. We will try to offer another suitable date or time based on availability.

Cancellation

Cancellations should be communicated before the scheduled appointment.

If a booking has been specifically reserved, advance preparation or special arrangements may have already been made. Any applicable advance payment or cancellation charge will be communicated at the time of booking.

Same-Day Cancellation

For same-day cancellations or where our team has already travelled to the service location, a visit, travel or other reasonable charge may apply where previously communicated to the customer.

Customer Unavailability

If our team arrives at the confirmed location and is unable to begin work because:

• The customer is unavailable
• Access is not provided
• The items are not available for cleaning
• The service location differs significantly from the booking details

the appointment may need to be rescheduled, and additional charges may apply where appropriate.

Rescheduling by Upholstery Care

In rare situations, we may need to reschedule due to weather, equipment issues, team availability, safety concerns or circumstances beyond our reasonable control. We will make reasonable efforts to offer another available appointment.