At Upholstery Care, we aim to provide professional service and address genuine concerns fairly.
Service Deposits
Any advance or booking payment will be handled according to the terms communicated during booking.
Completed Services
Professional cleaning results can vary depending on the material, stain condition and item history. A refund will not normally apply simply because a particular stain could not be completely removed or because the item did not return to a brand-new condition.
Service Concerns
If you have a genuine concern about completed work, please contact us as soon as reasonably possible and provide relevant details or photographs where necessary.
We may review:
- The original service requirement
- The condition of the item
- The cleaning method used
- The specific concern raised
Where appropriate and technically possible, we may consider a follow-up inspection or additional service.
Approved Refunds
Where a refund is agreed, the amount and method will be confirmed directly with the customer. Refund decisions may take into account the portion of work completed and any applicable costs.
